How can we help?
Send us a message and we'll reply by email, usually within a day. You can also write to [email protected].
Questions about a booking?
The fastest answer is from your host: message them from your booking page.
Safety
In an emergency, call 15 (police) or 1122 (rescue) first, then tell us what happened.
Common questions
How do I pay?
Pay the host in cash when you arrive, or by bank transfer (Raast) if the host accepts it: their details appear on your booking once they accept. The price you see when booking is the price you pay: Arxiron charges no fees.
My host hasn't replied
Requests expire after 24 hours if the host doesn't answer, so you're free to book elsewhere. You can also message the host from your booking.
How do I cancel?
Open the booking from “Bookings” and press “Cancel booking”. The host is told straight away.
I didn't get my verification code
Check your spam folder, then use “send a new code” on the verification page. Still nothing? Write to us below.